State Licensed Pharmacy Customer Service Representative

A company is looking for a Pharmacy Customer Service Representative (Weekends).

Key Responsibilities

Handle calls and correspondence regarding pharmacy benefit inquiries from providers and members

Document calls within a call tracking system to ensure clear and accurate resolutions

Assist network pharmacies in processing prescription claims and review claims for accuracy

Required Qualifications

Bachelor's Degree or equivalent relevant work experience

Active / Current National Pharmacy Technician Certification

3-5 years of relevant work experience in a health plan, TPA, or PBM contact center

Prior experience working with health plans, TPAs, or PBM contact centers

Ability to prioritize and manage through change