National Accounts Specialist

JOB SUMMARY : Support the implementation of marketing and promotional campaigns and interact with National Accounts selling agents, providing up-to-date product information and key selling tools. Act as the designated Conference, Tradeshow and Seminar contact. Act as the advocate for the client with the company, ensuring that the customer is receiving the care promised at the time the business relationship was established. Provide departmental support and be the liaison to senior management team.

DUTIES & RESPONSIBILITIES :

• Assist with the implementation of marketing and promotional campaigns, coordination of conferences, trade show activities and the preparation of sales presentations.
• Monitor conference and tradeshow budgets, to include collateral, electrical, booth, communications, etc. as needed.
• Administer scheduling and manning for trade events and coordinate travel arrangements for all conferences, tradeshows and seminars at sea.
• Interact with National & Strategic Accounts selling agents, providing up-to-date product information and key selling tools, acting as designated trainer for all Accounts call centers and account headquarter and member agencies.
• Service and maintain designated accounts and designated member agency accounts headquarter agent profiles, providing assistance and resolving problems.
• Attend meetings when necessary, maintaining minutes and coordinating distribution of same.
• Coordinate with various departments internally to develop or assist in programming to ensure designated accounts' promotions are carried out.
• Attend conferences / tradeshows, ship inspections and represent the company; participate in development of relationships between accounts and corporations.
• Ensure co-op payments, marketing fees, performance incentive overrides (PIO), special group request and refunds are correctly processed and tracked for payment. Ensure monthly statements are processed to accounts.
• Assist in preparation of contracts and maintain master contract file.
• Coordinate inaugural events, which includes communicating with Headquarters, developing manifest for events, booking cabins as needed, facilitating documents and response confirmations, attendance to events while hosting tables for agents, and assisting with inaugural activities.
• Conduct web site audits on a weekly basis to verify appropriate Norwegian messaging logos, graphics and products.
• Assume full responsibility when management is unavailable to ensure accounts are fully represented.
• Make sales calls as needed for company promotions, including special programs. Assist with coordination of promotional collateral - obtaining logos and call to action. Maintain storage for collateral and other merchandise and distribute to accounts accordingly.
• Conduct and assist with the coordination of ship inspections, weekend visitations, and seminar at sea programs to promote Norwegian Cruise Line. Select agents and create communication pieces. Host luncheons for ship visitations by agents within guidelines. Escort events within prescribed budgets.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE : Associate's Degree

FIELD(S) OF STUDY : Sales / Marketing, Business Administration or related field of study or any equivalent combination of education and relevant work experience.

EXPERIENCE :

COMPETENCIES / SKILLS :

CERTIFICATIONS / LICENSES :

EQUAL EMPLOYMENT OPPORTUNITY :

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement

Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health : It's the Law

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