Senior Business Technology Manager-Tuesday-Saturday 11 : 00 PM-7 : 00 AM

Senior Business Technology Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Business Technology Manager within PNC Site Reliability organization, you will be based in one of our Technology Hub locations (Pittsburgh, PA, Cleveland, OH, Phoenix, AZ, Birmingham, AL, Farmers Branch, TX). Some travel required Tuesday-Saturday 11 : 00 PM to 7 : 00 AM PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Needed skills :

• Strong leadership qualities and facilitation skills with the ability to lead large groups of technical and operational support through assessment and mitigation activities, facilitating effective incident management process discipline.
• Big picture thinking to correlate events and incident tickets within the organization as an indication of larger issue and the ability to act on and mitigate impact.
• Excellent written and verbal communication skills with an ability to communicate a technology incident to lines of business in a customer-focused business language to all levels of the organization.
• Strong customer focus and ability to act with a "Sense of Urgency" in facilitating and gaining prompt incident resolution.
• The ability to network, influence and manage across all management and organization levels as well as cultural boundaries without having direct management authority.
• Ability to provide analysis on problem trends and identify process improvement opportunities for continuous improvement.
• 8+ years' experience in Incident Management, Problem Management or other roles where indirect leadership experience was demonstrated, is desired. Previous experience in a site reliability center (SRC) incident and / or operations management. Banking or Financial Industries experience is a plus.

As an Senior Business Technology Manager within PNC's Technology organization, you will be based in one of our Technology Hubs where you will manage the Technology Critical Incident Managers and the first response functions on your shift. Your responsibilities include leading providing leadership and coaching to the team members who report to you, continuously improving the process and developing the team. This highly visible role, will also need to co-lead technical teams in the complex recovery of critical systems, communicating with the lines of business and executives regarding the impacts and alternative processing options. Most importantly driving process improvement. You will report to a Technology Enterprise Infrastructure Director.

Job Description

Provides solutions for IT and business management on applying technology to strategic business opportunities, planning and implementation of cross-functional applications. Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet complex business requirements. Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization. Manages the consulting services and communications to internal business groups on process improvement projects designed to support product strategies and revenue generation / cost reduction. Manages the analysis & elicitation of complex client requirements, and the transformation of requirements into functional / non-functional requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to :

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licenses needed to be successful in this position.

Preferred Skills : Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies : Budgeting, Business Acumen, Consulting, Influencing, IT Project Planning and Organization, Product and Vendor Evaluation, Relationship Management, Requirements Analysis

Work Experience : Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required.

Education : Bachelors

Certifications : No Required Certification(s)

Licenses : No Required License(s)

Pay Transparency : Base Salary : $118,000.00 $184,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and / or individual performance.

Application Window : Generally, this opening is expected to be posted for two business days from 01 / 10 / 2025, although it may be longer with business discretion.

Benefits : PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement : If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO) : PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.