Switchboard Operator

Scope of Position

Serves as the primary contact person at the Hospital Switchboard which functions as the Public Information Control Center for the Medical Center on a 24-hour basis. This position involves directory assistance; overhead and digital paging; overhead public address announcements including codes; screening for patient information; identifying and obtaining resource personnel for various departments; training new staff.

Position Summary

Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, initiating overhead paging, activating pagers, providing patient information, and facilitating the communication of emergency situations.

MINIMUM REQUIRED QUALIFICATIONS

High School diploma or GED. 0-2 years of relevant experience preferred.

Must be available to work 9 am to 5 : 30 pm, rotating weekends and holidays as required

One year experience (1000 hours course work or training) in customer service or communications, including analyzing amp; interpreting information

6 mos. experience (600 hours training) in operation of computer and related peripheral equipment

3 mos. experience (300 hrs course work) in information research amp; analysis

Additional Qualifications : Some positions require 3 mos. exp. (300 hrs course work) in supervision management; 3 mos. experience (300 hours course work) in interviewing. Experience in healthcare setting with multi-line phone skills preferred

Our Comprehensive Employee Benefits Include

An array of retirement plan options, each with a generous employer contribution.

Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

Paid vacation and sick leave, including short and long-term disability and paid parental leave.

Get the most out of the Public Service Loan Forgiveness program.

And much more!