Technical Customer Service Coordinator

Job Summary :

Our client is seeking a Technical Customer Service Coordinator to join their team! This position is located in St. Peters, Missouri.

Duties :

• Coordinate and implement general office tasks such as entering service calls and coordinating ETA's with over 200 dealers throughout the nation to deliver exceptional service to customers
• Develop and implement strategies to improve customer service processes and procedures
• Handle escalated customer inquiries and provide timely resolutions
• Collaborate with other departments to address customer issues and enhance overall customer experience
• Stay up to date on product knowledge, communication skills, and customer service best practices
• Analyze customer feedback and data to identify trends and recommend improvements
• Ensure compliance with company policies and procedures related to customer interactions
• Prepare quotations, service calls, purchase orders, and bid requests
• Communicate proactively with timely information on inventory statuses, shipping updates, receiving updates, and supplies

Desired Skills / Experience :

Benefits :

The approximate pay range for this position starting at $52,000-$66,500 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.