Advisor Application Delivery - WFH

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow.

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As an Advisor of Service Delivery at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable.

Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Here are the details on this position.

Your role in our mission

Essential Job Functions

Manages end to end service delivery ensuring that account specific objectives for applications services are met on medium to large accounts;

develops account operational plans; prepares demand forecasts and plans; reviews and resolves issues and problems related to project planning / resourcing, estimating, client concerns and center operations.

Creates alternative approaches for client needs as warranted.

Ensures client relationships and satisfaction are maintained by meeting current and potential applications needs, ensuring contract compliance, developing long term application strategies and monitoring and resolving client satisfaction survey results.

Creates and implements alternative strategies as needed.

• Leverages operating models to ensure that appropriate resources are available to meet client needs.
• Reviews records of expenditures to ensure that they align with strategies and do not exceed approved budgets. Identifies, researches and escalates issues related to budgetary compliance in relation to expenditures.
• Interfaces with senior management in facilitating communications between functional areas or departments and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
• Works with account management teams and application delivery resources to identify and develop solution opportunities and initiate appropriate implementation of customer solutions.
• Guides and mentors less experienced project team members.

What we're looking for

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Nine or more years of support services or project or program experience
• Experience working with the technology industry
• Experience working with company products and operating systems
• Experience working with computer systems and their use
• Healthcare claims processing experience, preferred

Other Qualifications

• Strong project management skills
• Strong analytical and problem solving skills
• Strong interpersonal skills to interact with customers and team members
• Strong leadership and organizational skills
• Strong communication skills
• Accounting skills
• Ability to work independently and as part of a team
• Willingness to travel

What you should expect in this role

• Remote work from anywhere in the US
• Opportunities to travel through your work (0-10%)

The deadline to submit applications for this posting is 5 / 31 / 2024.

LI-REMOTE

LI-LM1

The pay range for this position is $85,600.00 - $107,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees.