Technical Services Representative

Position Overview

The Technical Services Representative is responsible for performing field inspection investigation and service work on all types of windows manufactured by Quaker (Luxury) throughout the United States. This will encompass but is not limited to evaluating removing windows and doors for repair and disassembling whole or parts of windows and doors for repair. Overnight travel is a significant requirement. Meal per diems are given and hotel charges are covered. The Technical Services Representative is also responsible for preparing required documentation and reporting for all jobsite visits.

Duties and Responsibilities

• Travel to job sites to meet clients
• Review service order
• Perform on-site inspection and diagnosis of window or door concerns
• Professionally greet and communicate with customers
• Identify and troubleshoot moderate to complex issues
• Repair products
• Safely use hand and power tools
• Prepare required documentation and reporting for all jobsite visits
• Prompt and regular attendance at an assigned work location.
• Interact and communicate with employees and customers in an appropriate manner.
• Availability on site to confer with staff members with whom the employee must interact on a regular basis.
• Review and analyze data and information concerning service needs.
• Plan prioritize and monitor repair activities.
• Complete assigned tasks / projects in a timely manner.

Supervisory Responsibility

No direct management or supervisory responsibilities.

Safety

Observe safety and security policies and procedures including proper use of Personal Protective Equipment; report potentially unsafe conditions; and use equipment and materials properly. Follow job-specific safety requirements such as Ladder Safety Power and Manual Tool Safety Lift and Scaffold Safety. The individual must follow all safe driving laws and any on-site safety requirements.

Travel

Extensive travel throughout the United States is required. Work is performed at the customers home or place of business. Overnight travel is normally required. Service trucks depart early Monday and return Friday afternoons. Occasional weekend work is possible. Meal per diems and are provided and hotel charges are covered.

Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required.

Preferred Education and Experience

Competencies and Skills

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday. Extensive travel throughout the United States is required and hours will vary. A minimum of 40 hours per week will be required. Trucks will depart early Monday and return Friday afternoons but this is subject to change. Occasional weekend work is a possibility.

Physical Demands

The demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to :

It is an essential job function and safety rule applicable to every employee working in a safety sensitive classified position to be able to work in a constant state of alertness and in a safe manner.

Work Environment

While performing the duties of this job the employee is exposed to climactic variations fumes or airborne particles various levels of vibration and moving mechanical parts. Various different types of Personal Protective Equipment might be required based on the employees work location. The noise level in the work environment may require hearing protection.

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that may be required of the employee for this job. Duties responsibilities and activities may change at the discretion of management any time.

Equal Employment Opportunity Statement

Quaker is an equal opportunity order to provide equal employment and advancement opportunities to all individuals employment decisions at Quaker will be based on merit qualifications abilities and Quakers needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race color religion sex (including pregnancy sexual orientation and gender identity or expression) national origin ancestry age disability genetic information military status or any other category protected by law.

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 24 - 29