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Quality Assistant
Quality AssistantBehavioral Health Network • Springfield, MA, United States
Quality Assistant

Quality Assistant

Behavioral Health Network • Springfield, MA, United States
4 days ago
Job type
  • Full-time
Job description

Behavioral Health Network (BHN) , the largest provider of behavioral health services in Western Massachusetts, is seeking a Quality Assistant to support our Care Management and Community Wraparound programs. Recognized by The Boston Globe as one of the Top 10 Employers in Massachusetts and certified as a Great Place to Work , BHN continues to expand innovative, compassionate care for children, families, and communities across the region.

What We Offer

  • Meaningful Impact - Support program operations that directly enhance care quality and outcomes for families and youth
  • Growth Opportunities - Develop skills in data management, billing systems, and program reporting
  • Team Collaboration - Work with dedicated professionals across multiple BHN programs
  • Comprehensive Benefits - Competitive pay, generous PTO, 403(b) retirement plan, tuition reimbursement, and more

What You'll Do

The Quality Assistant plays an essential role in maintaining accuracy and compliance across billing, data, and reporting functions that support BHN's child and family programs. You will :

  • Collect and run reports on quality standards, highlighting themes and progress
  • Support quality assurance functions such as billing accuracy, claims data, and compliance tracking
  • Generate daily reports on authorizations, revenue, and insurance eligibility to proactively manage the front-end revenue cycle
  • Communicate with staff and billing departments to ensure data integrity and timely claim processing
  • Enter and update data for client authorizations, enrollments, and discharges in the EHR
  • Maintain confidentiality and accuracy in all communications with internal and external stakeholders
  • Who You Are

  • High School Diploma or GED (required)
  • Minimum of 1 year of experience in healthcare, insurance, or data management (required)
  • Proficient in Microsoft Excel, Word, Outlook, and electronic medical records
  • Strong attention to detail, organization, and time management skills
  • Excellent communication and interpersonal abilities
  • Able to work both independently and collaboratively across multiple programs
  • About BHN

    Since 1938, Behavioral Health Network has been a leader in providing comprehensive, culturally responsive care to children, adults, and families throughout Western Massachusetts. With over 130 programs and 3,000 dedicated employees, BHN is committed to improving lives and strengthening communities through compassionate, evidence-based care.

    How to Apply

    If you're ready to support quality and excellence in behavioral health services, we'd love to hear from you! Click "Apply for Job" below or visit www.bhnworks.org and select "Browse All Jobs" to apply.

    Pay : $21.50- $25.27 / hr

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    Quality Assistant • Springfield, MA, United States

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