Senior Cloud Technical Lead- Storage Engineer

Senior Cloud Technical Lead- Storage Engineer

Job Locations US-NC-Cary HQ Requisition ID 20067127 Category Information Technology Visa Sponsorship No Travel Requirements None

Senior Cloud Technical Lead- Storage Engineer- Hybrid | Cary, NC

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you’re looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job

As a Senior Cloud Technical Lead- Cloud Storage Engineer you will :

• Serve as the subject matter expert for Isilon, NFS and SAN storage solutions, providing guidance and oversite from contract signature through ongoing operations for assigned hosted and remotely managed customers and SAS team members.
• Work directly with internal and external stakeholders, engaging and interfacing with key support teams, customers, and vendors to deliver excellent service using a customer first and continuous improvement mindset.
• Follow SAS IT Service Management best practices for incident, problem and change management to facilitate workflow proficiency, cost awareness displaying a keen sense of urgency around SLA adherence for your customers.
• Partner with technical team resources to implement / enhance operational requirements to improve system stability, monitoring awareness and decreases operational burden to promote a positive customer experience.
• Drive a SAS Cloud innovative approach when partnering to understand our client’s business and desired technical outcomes, looking for ways to implement proactive monitoring and avoid customer impact.
• Create and maintain service documentation, design documentation, proof of concept testing documents, runbooks, knowledge base articles, and wiki content.
• Review and approve change requests and standards documentation as provided by customer or cross-functional teams.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Additional competencies, knowledge and skills

World-class benefits

Highlights include...

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You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.