Systems Support Engineer

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting / financial flexibility by offering contingent labor as a variable cost.

Job Description

Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms.

• Support all applicable Engineering Projects and training sessions for junior technicians.
• Organize and perform all scheduled maintenance activities.
• Perform a variety of highly complex analytical duties of Comcast's network including the IP Platform and Video platform.
• Read and analyze technical references to obtain knowledge of assigned Engineering Operations topics.
• Identify common operational and technical problems and standard solutions. Escalate more complex issues to senior engineers.
• Possess limited responsibility for the CMTS, including troubleshooting CMTS for issues.
• Provide surveillance for the network from the hub to the backbone.
• Use all available tools to monitor and isolate outages across all video lines.
• Write and drive action items for post-mortems on network events to ensure follow-up for all break / fix. Follow scripted M&P's for break / fix.
• Act as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.
• Provide remote assistance of hardware replacements.
• Act as the escalation point for advanced services.
• Work towards industry standard certifications and education.

Minimum Requirements :

Additional Information

Recruitment Specialist

Artech Information Systems LLC

360 Mt. Kemble Avenue, 2000 Suite, Morristown, New Jersey 07960

J-18808-Ljbffr