Customer Success Account Manager

Customer Success Account Manager

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

The Customer Success Account Manager is responsible for managing and nurturing existing accounts through a scalable, centralized support model. This role balances customer service and order management with a self-starter mindset, ensuring customer satisfaction, the north star of the program, while driving account retention and incremental revenue.

Customer Success Account Manager's handle day to day account needs, resolve issues quickly, and identify opportunities to upsell and cross-sell. The role is ideal for individuals who bring customer service, logistics, or food service knowledge and are eager to apply those skills in a customer-facing sales capacity.

Who You Are

• A customer-first professional who values satisfaction and retention as the foundation of success.
• Adaptable and flexible, comfortable managing both transactional support and sales growth.
• Compassionate and detail-oriented, especially when dealing with food products and unit of measure accuracy.
• Someone who thrives on cross-functional collaboration and enjoys turning service interactions into growth opportunities.

Key Responsibilities

Customer Contact & Account Management

Order Management & Support

Sales Growth & Strategy

Communication & Collaboration

Basic Qualifications

Required :

Preferred :

This is a full-time in office position 5 days a week in our Atlanta, GA office.