Senior Customer Engagement Manager (Litera Labs)

Job Description

Join the Legal Tech Revolution at Litera. At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are driving the legal AI revolution with the world’s largest law firms as our clients. If you’re passionate about building AI‑forward solutions that scale globally and want to impact millions of legal professionals, this is your chance to be part of an extraordinary team that is elevating the craft of law.

Hybrid working model : This position can be based in any of our North American office locations including Chicago, Boston, New York City, New Jersey, Philadelphia, Raleigh, Austin, Denver, or Toronto. Candidates should reside within reasonable commuting distance, as this role requires on‑site presence at least three days per week.

Overview

As a Senior Customer Engagement Manager (Litera Labs), you will lead the strategy, planning, and flawless execution of Litera Labs events—our flagship innovation and engagement experiences for customers and partners. You will design and deliver immersive, high‑impact events that showcase Litera’s technology, foster collaboration, and drive customer advocacy. You will ensure Litera Labs aligns with strategic goals, delivers measurable outcomes, and continuously evolves based on feedback and best practices. Reflecting our core values of Extreme Ownership, Team Over Self, and Never Settle, you will be energized by delivering great results for our customers and deeply committed to championing their voice across the business.

Key Responsibilities

• Lead the strategy, planning, and flawless execution of Litera Lab events.
• Oversee end‑to‑end logistics for all Litera Lab events, including invites, agendas, and follow‑ups.
• Lead the end‑to‑end planning, execution, and continuous improvement of Litera Lab events, including concept development, logistics, content, and post‑event follow‑up.
• Collaborate with the broader Voice of Customer team to ensure Labs complement other customer programs and drive advocacy opportunities.
• Partner with Product, Marketing, and Customer Success teams to curate event agendas and showcase Litera’s latest innovations.
• Manage event budgets, timelines, and resources to ensure successful delivery and ROI.
• Develop and implement processes for capturing attendee feedback and leads, analyzing insights, and reporting outcomes to stakeholders.
• Collaborate with the Director of Voice of Customer Resolution to ensure that Lab feedback is actioned timely and efficiently.
• Activate post‑event engagement strategies, including case studies, testimonials, and reference opportunities.
• Oversee event communications, invitations, and attendee management, ensuring a seamless and personalized experience.
• Identify opportunities to expand the Litera Labs program, including new formats, audiences, and geographies.
• Maintain dashboards and reporting mechanisms to monitor event performance and communicate impact.
• Align with relevant Revenue stakeholders to ensure leads are actioned and pipeline impact is captured.
• Travel to client sites and meetings may be required, approximately 5% of the time.

Qualifications

Why Join Litera

Pay Transparency Notice for Location(s) Applicants

The annual salary range for this position is $100,000 to $124,000. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications.

Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements.

Litera is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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