Entry Level Customer Service Assistant

Description

Job Title : Entry Level Customer Service Assistant

Location : Jersey City, NJ

Job Type : Full-time

Job Summary :

We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This is an excellent opportunity for individuals looking to start their career in customer service within a thriving organization. As a Customer Service Assistant, you will serve as the first point of contact for our customers, ensuring a positive experience while addressing their inquiries and needs.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and services to customers.
• Assist customers with order placement, modifications, and cancellations as needed.
• Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions.
• Maintain an organized record of customer interactions and transactions in our database.
• Collaborate with team members to improve processes and enhance the customer experience.

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.