Endodontics | Patient Care Coordinator
A-Team Dental Staffing L.L.CSanta Rosa, CA, US- Full-time
Job Description
Job Description
About the Practice
We are a people-oriented, team-oriented, and detail-oriented endodontic specialty practice proudly serving the Santa Rosa community for over 4 years. With 3 modern operatories, advanced technology, and a focus on patient comfort, we provide high-quality root canal therapy and exceptional patient care. Our team values collaboration, efficiency, and professionalism.
Position Summary
The Patient Care Coordinator is the welcoming face and voice of our office, ensuring patients have a smooth, informed, and positive experience from their first call through completion of treatment. This role combines administrative excellence with compassionate patient communication.
Key Responsibilities
Greet and check in patients with professionalism and warmth
Answer phone calls, schedule consultations and treatments, and manage the office calendar
Coordinate with referring general dentists and specialists for patient care continuity
Verify PPO insurance eligibility and benefits for endodontic procedures
Present treatment plans, explaining procedures, costs, and payment options clearly and confidently
Collect and post patient payments accurately
Maintain and update patient records in PBS Endo software
Utilize Weave for patient communication and appointment reminders
Support the clinical team and ensure smooth patient flow
Maintain a clean, organized, and welcoming front office environment
Requirements
Minimum 1 year of dental front office experience (specialty / endodontic experience a plus)
Knowledge of insurance verification and benefits coordination
Comfortable presenting treatment plans and financial arrangements
Experience with dental software (PBS Endo experience preferred)
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to multitask in a fast-paced environment
Technology & Tools You’ll Use
Practice Management : PBS Endo
Patient Communication : Weave
Radiography : Dexis, Carestream (Carestream pano)
Schedule :
Monday–Friday, 8 : 00 AM – 5 : 00 PM (arrive 30 minutes prior to first patient)
Benefits
Holiday pay
401(k)
Free dental treatment for employees and 20% discount for family
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