Airline PT Passenger Service Agent

Customer Service Agent

General Purpose of Job:

This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.

Essential Duties and Responsibilities:

1. Processing customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
2. Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
3. Handling denied boarding situations, soliciting volunteers, accommodating customers and providing hotel, meal, and taxi vouchers when appropriate
4. Ensures FAA, airline, and airport regulations are followed
5. Enforces safety/security measures and protects sensitive zones
6. Assists customers with special needs, i.e., customers who need assistance in boarding
7. Brings wheelchair passengers from ticket counter to gates and gates to baggage service
8. Excellent communication skills
9. Able to read and write English; bilingual skills a plus
10. Ability to work efficiently under time constraints
11. Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
12. Must be well groomed and physically fit
13. Completely clean and search an aircraft
14. Other duties as assigned
15. Must pass a ten (10) year background check and pre-employment drug test
16. Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
17. Able to attend required training

Job Type: Part-time

Salary: $18 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

License/Certification:

• Driver's License (Required)