Operations Analyst

A company is looking for an Operations Analyst - Global Customer Success.

Key Responsibilities

Identify inefficiencies in post-sale workflows and implement scalable solutions

Develop and maintain operational playbooks and process documentation

Analyze operational data to identify trends, gaps, and opportunities for improvement

Required Qualifications

3-5 years of experience in operations, preferably in a SaaS or technology environment

Proven track record of driving process improvements and implementing automation solutions

Strong analytical skills and experience with data visualization tools

Familiarity with AI technologies and their application in business operations

Experience working cross-functionally in a global organization