Operations Manager - Asset Management Group (Fee Unit)

Operations Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As an Operations Manager, within PNC's AMG Operations Fees organization, you will be based in Cleveland, OH. The position is primarily based in a PNC location. Responsibilities require time in the office. Some responsibilities may be performed remotely, at the manager's discretion. The Fee Unit Operations Manager plays a critical role within the Asset Management Group (AMG), overseeing the accurate calculation and processing of fees for services provided to both Institutional and Private Bank clients. These fees represent a significant portion of AMG's annual revenue. The manager will lead a team responsible for fee setup, maintenance, validation, and exception handling across multiple systems, ensuring operational excellence and compliance with internal standards. Core hours for this role are Monday - Friday, 7 : 00 am EST 3 : 30 pm EST. This role has several required in-office days per month, so you must be within commuting distance of Cleveland, OH.

Team Leadership & Development

You play a pivotal role in the development and engagement of your direct reports, recognizing that their growth is essential to team success. This includes coaching, onboarding, conducting performance reviews, and fostering a culture of accountability and continuous improvement.

Project Management for Process Improvements

You lead initiatives aimed at improving operational efficiency, including end-to-end testing coordination, system upgrades, and workflow enhancements. Your role demands structured project management to track progress, resolve issues, and implement sustainable changes.

Risk and Compliance

You participate in risk reviews and certifications, ensuring that entitlements and access controls are properly vetted. Your attention to detail helps safeguard operational integrity and compliance with internal standards.

Account Setup & Fee Configuration

Oversee the setup of new accounts including coding fee schedules, cycles, effective dates, rates, and ranges. Ensure accounts are properly configured for market value, income, and transaction-based fee calculations.

Fee Calculation & Processing

Supervise the calculation and maintenance of fees using Microsoft Excel and fee System, Revport. Ensure accurate posting of fees and documentation in Microsoft OneNote.

Team Leadership & Quality Control

Lead daily huddles, coach team members, and implement performance improvement plans. Enforce 4-eye reviews and cross-verification of fee calculations to maintain quality standards.

Stakeholder Engagement

Serve as the primary point of contact for fee-related inquiries from internal stakeholders via email and phone. Collaborate with project teams on fee governance and system enhancements.

Preferred Qualifications

Prior experience in Asset Management or Financial Services Operations

Strong proficiency in Microsoft Excel; familiarity with all Microsoft Products

Proven leadership experience in managing operational teams

Excellent communication and stakeholder management skills

Detail-oriented with a strong commitment to accuracy and compliance

We seek motivated, driven, and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of AMG Operations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Executes operating plan and communicates strategy to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and / or individual contributors.

Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions. May process and / or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May interact with customers and / or third parties in completing transactions or resolving escalated issues.

Manages all human resources related activities for direct and indirect reports and maintains employee engagement. Provides coaching and development to team members. Leads staff meetings, communicates strategy and translates into tactical operating plans.

Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as a representative for operations group on projects. Develops and / or approves standard operating procedures as appropriate. Recommends policy improvements.

Oversees the control framework for unit(s) of responsibility. Reviews reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures. May review transactions and related documents. Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.

PNC Employees

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications / licensures needed to be successful in this position.

Preferred Skills

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)

Competencies

Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures

Work Experience

Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary : $45,000.00 $86,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and / or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10 / 29 / 2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-