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Customer Service Representative I
Customer Service Representative ITap Growth ai • Rochester, new york, US
Customer Service Representative I

Customer Service Representative I

Tap Growth ai • Rochester, new york, US
30+ days ago
Job type
  • Full-time
Job description

We're Hiring : Customer Service Representative I!

We are seeking a dedicated and customer-focused Customer Service Representative I to join our team and provide exceptional support to our valued customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering outstanding customer experiences across multiple channels.

Location : Rochester, United States

Role : Customer Service Representative I

Summary Description – Level I

  • Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom-designed benefit plans.
  • Meets set statistical performance measures such as length of each call and daily call volume.
  • Acts as a liaison between customers, internal departments, vendors, and business associates.
  • Assists with the training of other team members.
  • Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job.
  • Adheres to all Customer Service policies and procedures.

Minimum Resource Qualifications – Level I

  • Associate's degree in Business Administration or related field with a minimum of six months work experience.
  • In lieu of a degree, a minimum of 2 years' experience working in a customer service setting / environment.
  • Successful completion of the Customer Service Training Program.
  • Ability to multi-task in a fast-paced environment while maintaining high accuracy.
  • Excellent oral, written, and listening skills.
  • Capability to handle stressful situations in a professional manner.
  • Ability to respond to all inquiries in a calm, polite, professional manner.
  • PC skills required.
  • Must be able to work occasional overtime as required to meet business needs.

    • Physical Requirements

  • Must be able to function for long periods of time sitting at a desk using a keyboard.
  • Will need the ability to use a headset to listen to customer conversations.

    • In support of the Americans with Disabilities Act, this resource requirements document lists only those responsibilities and qualifications deemed essential to the position.

    Ready to make an impact? 🚀 Apply now and let's grow together!

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    Customer Service Representative • Rochester, new york, US