Service Engineer

Overview

The Service Engineer supports all technical aspects of the Cook Capital Equipment service business relating to product knowledge, service expertise, and continuous improvement.

Responsibilities

• Follow and create service procedures and comply with requirements of 21CFR Quality System Regulations, ISO 13485 and ISO 14971
• Perform repair and preventive maintenance work on Cook Capital Equipment products
• Hands on work, troubleshooting, repairing, building electronic medical systems
• Manage complaint and technical assessments
• Interface with OEM on replacement parts and replacement part changes
• Assist quality engineering in evaluating failures with devices
• Utilize engineering knowledge and technical expertise to execute project work
• Prepare and maintain accurate documentation of concepts, designs, drawings, and manufacturing processes consistent with the requirements of pertinent regulations and Cook's Quality Management System
• Service field service technicians for advanced troubleshooting
• Maintain and increase technical, medical and biomedical development knowledge related to the company's product lines
• Maintain accurate and timely reports and records
• Analyze device service history

Qualifications

Subject to reasonable accommodation requirements under the ADA, must be (a) physically capable of operating a motor vehicle on a regular basis, (b) a holder of a valid driver's license, and (c) in good standing to legally operate a motor vehicle

Travel up to 25%

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