Application Support Engineer

A company is looking for an Application Support Engineer - L3.

Key Responsibilities

Provide advanced technical expertise and incident resolution for critical issues

Collaborate with Product and Development teams to manage bugs and user stories in Azure DevOps

Identify automation opportunities and contribute to continuous improvement of runbooks and processes

Required Qualifications

5+ years of experience in application support, production support, or software operations

Strong hands-on experience with ticketing systems and backlog management tools

Expertise in monitoring platforms and leading root cause analysis

Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience) preferred

Certifications such as ITIL Intermediate / Expert or similar are a plus