Field Services Technician

Job Description

Job Description

Salary : Overview

Do you carry change in your pocket? If not, youre among the millions of people who have become cashless yet millions of unattended retail machines in this $45 billion industry are still largely dependent on cash and coin. This is 2025 and the machines have been stuck in the 1990s until now.

PayRange is powering mobile commerce on traditionally dumb machines such as vending, laundry, amusement, car washes, and more. The company developed a low-cost, clever solution that has more than 100 patents! The patented approach leverages the users smartphone and network connectivity eliminating the need to connect the machine to a network enabling rapid upgrades of existing machines.

PayRange is reinventing how people pay things and bringing these legacy machines rapidly into the digital age with not only cashless payment, but also remote visibility for the machine owner fueling analytics and business improvements like never before.

The company has product market fit, market validation, a loyal, innovative team, and a proven and profitable business model. The company serves both small business and enterprise customers. The company recently completed a sizeable investment round and is now staffing up to manage explosive growth. If you ever wondered what it would have been to join Square, PayPal, or Toast when they were just 30 employees, then the time to join PayRange is now!

Were seeking a Field Services Technician to install our hardware at customer locations. The ideal candidate will be a self-starter, self-driven, comfortable working in small teams, be able to work with high-level direction.

Responsibilities :

• Install hardware at customer locations
• Maintain and service installed hardware at customer locations
• Report and escalate product issues as required and ensure resolution
• Work with Technical Support and Engineering teams to resolve issues as needed
• Collaborate with internal teams to improve installation processes and customer satisfaction
• Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
• Ability to learn on the job in a fast-paced environment
• Address field-related challenges and implement solutions to keep projects on track
• Maintain open and effective communication with project teams, contractors, and stakeholders
• Diagnose and troubleshoot technical issues on-site, providing timely resolutions
• Follow installation guidelines, safety procedures, and compliance regulations
• Maintain accurate documentation of work performed, including service reports and customer feedback
• Travel to various job sites as required (may include overnight stays)

Qualifications & Requirements :