Client Services Supervisor - Last Mile

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We are immediately hiring a Client Services Supervisor in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

• Pay Type : Exempt / Salary paid Twice Per Month
• Annual Salary Pay : $62,000 to $64,000
• Schedule : Monday - Friday. 8 : 00 am to 4 : 30 am or 9 : 00 am to 5 : 30 pm. This is a hybrid role and require in office attendance on Monday & Tuesday.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts.

At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Here are a few of the many benefits when working with us :

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

The Client Services Supervisor is responsible to supervise, coordinate and oversee the logistics operations and provide coaching, development and training to the staff members.

The successful candidate must be able to provide recommendations for improvements to the facility, equipment, machinery, and processes.

They will be accountable that the staff is performing to standard and has to ensure that progress is made to achieve the business objectives.

Hybrid Schedule- In the office at New Albany, OH an average of 2 days / wk

Essential Functions

• Supervise, coordinate and oversee day to day logistics operations;
• Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
• Establish work schedules and procedures and coordinate activities of the workers to ensure optimal shift / team logistics
• Accountable for site Key Performance Indication (KPI)
• Working in collaboration with customer in all aspect of operations
• Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes
• Cultivate team spirit with a Diversity and Inclusion initiative and promote cooperation by seeking opportunities to improve internal processes
• Carry out performance evaluations of the team members and recommend performance awards and / or merit increases when appropriate
• Address performance problems through corrective action and disciplinary process
• Understand labor agreement and maintain positive labor relations with all employees
• Responsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies
• Provide appropriate orientation for employees and Lead Hands and give them the information, technology and any material necessary to perform their jobs
• Manage a team of 12-15 Customer Service Representatives

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

• Instills commitment to organizational goals
• Strong planning skills
• Results oriented
• Effective leadership skills
• Motivating skills
• Effective interpersonal skills
• Diverse team environment
• Strong verbal and written communication skills
• Possesses a high degree of initiative
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• College degree / Technical Certification required in Business, Logistics, Transportation or a related field. Combination of other education and experiences will be considered
• Three (3) years or more supervisory position experience in a warehouse environment or in Transportation required
• Three (3) years or more experience in monitoring, evaluating and rewarding employee performance required
• Three (3) years or more experience in performance management taking into account progressive discipline required
• Three (3) years or more experience preparing and conducting meetings (H&S and Employee committee) required
• Three (3) years or more experience investigating and reporting workplace accidents and incidents required

DOT Regulated : No

Customer Logistics Manager : Chance- Ryder. 116. Leaders in Logistics