Service Desk Analyst I

Job Description

Job Description

Service Desk Analyst ICompany Overview

Pixel Health is bridging the gap between healthcare and technology. Every day we work closely with clinicians, their IT teams, and each other to improve the confidence of medical staff in the IT they use every day. To ensure and enhance communications between IT departments and medical staff, we determine gaps in IT systems and processes, manage IT workflow, and provide entire IT managed services including help desk, field services, cabling, and engineering. We are determined to keep healthcare workers doing what they do best : patient care.

Employee Value Prop

Service Desk Analyst position requires an employee who can tackle problems with creativity, holds themselves with integrity, and has a willingness to collaborate and learn. We value internal staff development to encourage our employees to grow as individuals within their roles and become valuable members of their teams. Our incredibly skilled and diverse team is here to support you as you grow in this role. We want to give you the tools to master new (or existing) skills and build meaningful relationships.

As a team member at Pixel Health, you can expect to have a direct impact on the way healthcare is delivered, it is no small feat, but it is critical work that we believe in. Our experienced team relies on the support and innovative ideas you will bring with you to this role. IT doesn’t live in a bubble.

Title

Service Desk Analyst I

Location

Remote or On-Site

Role Description

If you believe that a smile and positive attitude can come shining through during a simple phone call, then you should apply to join our team as a Service Desk Analyst.

Passion for people, patience, and a knack for problem-solving are key attributes of our Service Desk Analyst’s personality. While you’ll have plenty of back-up when you need it, you’ll earn the moniker “Dr. IT” with your ability to diagnose and cure the technical ills of our clients.

Under general supervision, our Service Desk Analysts work in a fast-paced call center environment. They diagnose problems and provide support to end users for PC, server, applications and hardware. Your success will be judged in part by your ability to resolve issues over the phone in a professional manner and knowing when to escalate more complicated issues to other support teams. You will interact with other IT teams, including network services, systems engineers, and / or applications development to restore service and / or identify and correct core problems. You’ll expect to have the ability to simulate or re-create user issues to resolve operating difficulties and learn new knowledge base processes as they become live. You’ll need to maintain currency and a high level of technical skill in your field of expertise but know that more complex issues can be escalated for resolution in a timely fashion.

Qualifications and Skills

We understand that each person is uniquely qualified for something out there, but we want to make sure that you’re uniquely qualified for this position.

• High School Diploma or equivalent required; associate degree in computer science or equivalent preferred
• Minimum 2 years supporting customers remotely in a business environment.
• Proof of being fully vaccinated against COVID-19 and Influenza is also required.

Required Skills

Desired Skills

Responsibilities

Benefits

Salary

$29.51 per hour