Desktop Support Technician

Job Description / Responsibilities :

In this position, you will work as part of the desktop support team, providing support to internal clients for a variety of out-of-the box and corporate applications, desktop, and network-related issues. Issues and requests are reported and managed through a ticket-tracking system, so experience in this environment is critical.

Key Responsibilities include :

Work with IT and Corporate Clients to provide day-to-day, hands-on and remote support for enterprise computer applications and business workstations

Provide incident diagnosis, troubleshooting and resolution for workstation hardware and software under time constraints

Provide request fulfillment activities Must be willing to learn about the clients' business and processes

Support new distributed application projects and operations

Prepare business and technical documentation

Be representative of the IT Department to client base, acting in a business relationship role

May requires work hours flexibility and mobility

Exceptional interpersonal and communication skills, with an ability to translate technical terms into easily understood concepts for business users

Ability to think analytically and problem solve; further, make effective decisions based upon troubleshooting techniques

Operate in a results-oriented manner : provide reliable and dependable customer service at all times

Be aware of the business and its customers and work in a way that supports their needs; practice patience and empathy

Ability to work with a variety of technical issues, including PC-level issues, software installations and troubleshooting (like MS Office), networking concepts, and more; effectively escalate and / or partner with other technical teams to ensure resolution

Ability to handle multiple tasks in an organized manner

Must be self-motivated but able to work effectively in a team environment by using and supporting the larger IT group

Business applications include : MSOffice Suite, Outlook, SharePoint, Intune, Adobe, etc.

Experience using Microsoft SCCM to deploy software and manage PC's

Experience utilizing call management tools (i.e., ServiceNow, etc.)

Experience with the following technical skills and knowledge will set you apart from other

Workstations and mixed printer types, basic LAN network, Windows 10 and 11, and Active Directory

Ability to initiate new processes and / or enhance existing processes

• Pay and Benefits

The pay range for this position is $20.00 - $30.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

This is a fully onsite position in Royal Oak,MI.

This position is anticipated to close on Oct 22, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.