Enrollment Technology & CRM Strategy Manager

Job Details

Level

Experienced

Job Location

Fisk University - Nashville, TN

Position Type

Full Time

Education Level

4 Year Degree

Job Category

Management

Description

Position Summary

The Enrollment Technology & CRM Strategy Manager is responsible for the administration, optimization, and strategic coordination of the division's technology systems that support recruitment, enrollment, advising, and student success. This role manages the daily operations of Ellucian Recruit (admissions CRM), EAB Navigate360 (student success CRM), and the AI technologies, while serving as the division's point person on technology strategy, system integration, and data-informed decision making.

The Manager collaborates with divisional and campus partners to ensure enrollment and student success technologies are effectively leveraged to improve processes, enhance communication, and support institutional goals.

Key Responsibilities

CRM & Technology Management

• Serve as the primary administrator for Ellucian Recruit, EAB Navigate360, and CollegeVine AI Recruiter.
• Configure and maintain system workflows, communication campaigns, and dashboards that support recruitment, admissions, advising, and retention.
• Coordinate with IT, Institutional Research, and other campus stakeholders to maintain system integrations, ensure data accuracy, and support institutional reporting needs.
• Monitor system performance, resolve issues, and implement updates or enhancements.

Strategy & Collaboration

Data & Reporting

Qualifications

Required Qualifications

Preferred Qualifications

Key Competencies

Additional Requirements : A background and / or credit check will be required of the successful applicant. An official transcript (if applicable) and names, addresses and phone numbers of three (3) references will be required of the successful applicant. This is a full-time, on-campus position that may require occasional evening and weekend work, as well as travel for professional development events.