Call Center Representative

Logistics Coordinator

As a Logistics Coordinator, you will play a crucial role as a remote gate agent, supporting thousands of drivers across the country. You will utilize two-way audio / video communication to verify identities and specifications on trucks, coordinating and providing updates on daily activities at warehouses, facilities, and distribution centers. This position demands extreme attention to detail, the ability to work in a fast-paced environment, and a high sense of urgency. You will be engaging with approximately 200 drivers daily, making excellent and clear communication essential.

Responsibilities :

Coordinate and communicate with drivers to ensure smooth arrival, loading, unloading, and departure at facilities.

Provide updates and verify truck specifications using audio / video communication.

Assist gate operations to allow onsite associates to focus on daily tasks.

Manage communication with approximately 200 drivers per day.

Essential Skills :

Microsoft Office proficiency

Customer service oriented

Strong phone etiquette

1+ year of high-volume call center customer support experience

Strong problem-solving skills and ability to follow SOPs

Proficiency in Microsoft Excel and keyboard shortcuts

Ability to multi-task and work efficiently in a fast-paced environment

Additional Skills & Qualifications :

Tech-savvy with logistics and intermodal experience

Experience in inbound call centers

Customer service experience in retail or restaurant industries

Strong job tenure and ability to learn quickly

Work Environment :

The position is on-site five days a week with training from Monday to Friday, 8 : 00 am to 4 : 30 pm, for three weeks. The first day of training will be from 9 : 00 am to 5 : 30 pm. Post-training schedule will be Sunday to Tuesday, 9 : 00 am to 5 : 30 pm, with Wednesday and Thursday off. Mandatory overtime is expected during peak seasons from October to January, involving a sixth workday and 10-hour shifts.

Job Type & Location :

This is a contract to hire position based out of Tempe, Arizona.

Pay and Benefits :

The pay range for this position is $21.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan

pre-tax and Roth post-tax contributions available; life insurance (voluntary life & AD&D for the employee and dependents); short and long-term disability; health spending account (HSA); transportation benefits; employee assistance program; time off / leave (PTO, vacation or sick leave).

Application Deadline :

This position is anticipated to close on Nov 3, 2025.