Marketing & Commerce Operations -Manager

Customer Consulting Manager

At PwC, our people in customer consulting specialize in providing services focused on customer-related strategies and initiatives. These individuals analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialize in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include : analyze and identify the linkages and interactions between the component parts of an entire system; take ownership of projects, ensuring their successful planning, budgeting, execution, and completion; partner with team leadership to ensure collective ownership of quality, timelines, and deliverables; develop skills outside your comfort zone, and encourage others to do the same; effectively mentor others; use the review of work as an opportunity to deepen the expertise of team members; address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate; uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

Basic Qualifications : Minimum Degree Required (BQ) Bachelor's Degree, Minimum Year(s) of Experience (BQ) 7 year(s) of direct consulting success, selling and / or delivering Customer based programs or utility operations.

Preferred Qualifications : Degree Preferred Master's Degree, Demonstrates proven extensive knowledge of the utility industry involving customer engagement and related strategy; Demonstrates proven extensive knowledge of and success with leveraging social media and technology trends; Demonstrates proven extensive abilities and success managing a team around efforts with identifying and addressing client needs; Demonstrates thorough management abilities as a leader of a project team.

The Opportunity : As part of the Customer Consulting team, you are expected to lead customer engagement and related strategy for utility operations. As a Manager, you are expected to supervise, develop, and coach teams, manage client service accounts, and drive client engagement workstreams by solving and analyzing complex problems to produce top-quality deliverables. You are expected to leverage social media and technology trends, build client relationships, and manage project workflows to achieve successful outcomes.

Responsibilities : Lead customer engagement and related strategy for utility operations; supervise, develop, and coach teams to deliver top-quality outcomes; manage client service accounts and engagement workstreams; leverage social media and technology trends to enhance client strategies; build and maintain enduring client relationships; manage project workflows to secure successful outcomes; foster an environment of continuous improvement and innovation; implement firm methodologies and technology resources.

What You Must Have : Bachelor's Degree, 7 years of experience of direct consulting success, selling and / or delivering Customer based programs or utility operations.

What Sets You Apart : Master's Degree preferred; significant knowledge of utility industry customer engagement; proficiency in leveraging social media and technology trends; proven success managing client needs and relationships; advanced project management and facilitation skills; ability to mentor junior team members.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy : https : / / pwc.to / H-1B-Lottery-Policy. As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

The salary range for this position is : $99,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link : https : / / pwc.to / benefits-at-a-glance