Consumer Access Specialist Outpatient Lenexa City CenterLenexa, KS

Consumer Access Specialist - AdventHealth Shawnee Mission

Every day, our fellow team members show up to work, unified by one shared mission : Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Schedule : Monday Friday 9 : 30AM 600PM

Shift : Full Time Days; 40 hours a week

Location : AdventHealth Shawnee Mission

16950 W. 86th Street Lenexa KS 66219

The community you'll be caring for : At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you'll contribute : Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and / or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The value you'll bring to the team :

• Verifies medical necessity in accordance with Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage / eligibility information to the patient. Alerts physician offices to issues with verifying insurance
• Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details
• Registers patients for all services (i.e. emergency room, outpatient, inpatient, observation, same day surgery, outpatient in a bed, etc.) and achieves the department specific goal for accuracy
• Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required
• Calculates patients co-pays, deductibles, and co-insurance. Provides patients with personalized estimates of their financial responsibility based on their insurance

Qualifications

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category : Patient Financial Services

Organization : AdventHealth Lenexa City Center

Schedule : Full-time

Shift : 1 - Day

Req ID : 25040015

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.