Associate Director, Employee Technology

Job Summary

We are looking for an experienced and dynamic leader to shape the employee technology support function within MDBRS. This role will handle delivering high quality support experiences, oversight of service delivery across the 2 service desks viz. Global Service Desk (GSD), Ask Credit Technology Service Desk (ACTSD) and providing cross functional oversight for infrastructure issues reported during North American working hours.

This is a leadership role, requiring a mix of strategic planning and team leadership.

Key Responsibilities

Lead a high performing Employee Technology Support function

Oversight of GSD to ensure prompt, high-quality support services for employee technology related issues or service requests

Oversight of ACTSD to ensure prompt, high-quality support services for Credit product related issues or service requests

Incident Management and reporting per processes and standards

Collaborate and coordinate with the Morningstar Central Technology teams and Morningstar Information Security team where required for maintaining service levels

Collaborate with the Product Management team to identify steps to reduce product support related issues

Identify optimization areas and implement continuous improvement projects that will improve user experience

Preferred Qualifications

10+ years of experience in IT infrastructure, employee technology; 2+ years in a senior management role

Experience overseeing or partnering with service desk operations.

Experience leading cross-functional teams and delivering technology transformation projects

Bachelor's degree in computer science, Information technology or a related field

Master's degree or certifications (e.g. ITIL, Microsoft, AWS) is a plus

What success will mean in this role

High SLA adherence

Seamless coordination between the service desks and infrastructure team

High employee satisfaction and enablement feedback / scores

Compensation and Benefits

Financial Health

75% 401k match up to 7%

Stock Ownership Potential

Company provided life insurance - 1x salary + commission

Physical Health

Comprehensive health benefits (medical / dental / vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages

Additional medical Wellness Incentives - up to $300-$600 annual

Company-provided long- and short-term disability insurance

Emotional Health

Trust-Based Time Off

6-week Paid Sabbatical Program

6-Week Paid Family Caregiving Leave

Competitive 8-24 Week Paid Parental Bonding Leave

Adoption Assistance

Leadership Coaching & Formal Mentorship Opportunities

Annual Education Stipend

Tuition Reimbursement

Social Health

Charitable Matching Gifts program

Dollars for Doers volunteer program

Paid volunteering days

15+ Employee Resource & Affinity Groups

Total Cash Compensation Range

$121,400.00 - 218,525.00 USD Annual

Inclusive of annual base salary and target incentive

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

#J-18808-Ljbffr