Product Support Engineer

A company is looking for a Product Support Engineer to provide technical support to customers using their products and services.

Key Responsibilities

Provide advanced technical support to customers, resellers, and partners via phone and ticketing system

Manage support cases to ensure compliance with service level objectives

Create Knowledge Base articles and contribute to technical documentation for training materials

Required Qualifications

4+ years of experience in a Technical Support role

Proficient in Linux command line environments

Advanced skills in grep, regex, and log scraping

Experience with email system debugging and remote troubleshooting tools

Familiarity with email / network security products such as Palo Alto Networks or Cisco is a plus