Desktop Support-II

Outagamie County is looking for a Desktop Support II

Candidates must be current Wisconsin resident. No relocation allowed.

PC Technician Intern

Position Purpose :

Reporting to the IT Operations Manager, the PC Technician will setup, configure, troubleshoot, document, and install County hardware and software. The PC Technician works directly with end users to place equipment and provide basic training while also serving as Help Desk backup.

Key Responsibilities :

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Set up equipment and install new and upgraded hardware and software.
• Assist users with problems or questions relating to computer hardware and software. Troubleshoot software / hardware issues to find root cause of problem.
• Prepare / Update training materials and documentation for departmental and internal MIS systems. Conduct training of computer users regarding the operation of computer hardware and software.
• Maintains records of the County computer / software inventory.
• Assist testing of new hardware and software products and enhancements.
• Maintain a reasonable level of knowledge of all County systems.
• Demonstrated reliability in attendance and flexibility to work hours.
• Maintain regular and predictable attendance, work overtime / extra hours as required.
• Education / Certifications / Experience Requirements
• Actively working towards an Associate or Bachelor's degree in an IT related field.
• Must be 18 years old.

Required or Preferred Skills :

Top Skills & 1-3 Years of Experience :

Nice to Have :

Interview Process :

Duration of the Contract :

Onsite or Remote?