Unit Operations Coordinator ED Stpl

About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota serves kids throughout the Upper Midwest at two free-standing hospitals, nine primary-care clinics, multiple specialty clinics and seven rehabilitation sites. As the Kids Experts™ in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital. Children's Minnesota is proud to be recognized by Modern Healthcare as one of 2023's Top Diversity Leaders, an honor that highlights the organization's commitment to diversity, equity, and inclusion.

Department Overview

The pediatric emergency department at Children's Minnesota St. Paul Hospital is a 32-bed, Level IV trauma center that specializes in the assessment and stabilization of acute pediatric illness, injury, and trauma. The multidisciplinary team of more than 150 pediatric professionals cares for over 45,000 patients a year. The emergency department offers 24-hour access and has some of the shortest wait times in the country. It is staffed with board-certified pediatric emergency medicine physicians, pediatric nurse practitioners, and certified pediatric emergency registered nurses. The unit provides a child-focused environment, utilizes cutting-edge technology, and emphasizes teamwork, safety, respect, and continuous learning. It incorporates the Comfort Promise to minimize procedural pain and maintains a family-centered focus that values social, economic, and cultural diversity.

Position Summary

The Unit Operations Coordinator is a pivotal front-line individual who provides exemplary customer service to families, staff, providers, and visitors, both in-person and by phone. Responsibilities include answering questions promptly and accurately, problem-solving as needed, providing first response to unit phone calls, arranging for patient-room deliveries, directing visitors, maintaining a safe and welcoming environment, and serving as the key liaison to other departments. The Coordinator supports patient care on the unit(s), offers overall administrative support, and serves as the unit's technology resource. This role may require floating to other hospital departments based on need.

Education & Work Experience

• High school diploma preferred
• One year of experience in a patient-care setting preferred

Skills and Abilities

Physical Demands

Physical demands for this position include frequent walking, standing, and lifting. Additional details are available from the organization.

Compensation and Benefits

The posted salary represents a market-competitive range based on salary-survey benchmark data for similar roles locally and nationally. Pay determination also considers market indicators, the candidate's skills, education, training, credentials, experience, internal equity, and organizational needs. In addition to salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend, or on-call work may be eligible for shift differentials or premium pay. All job offers are contingent on successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Equal Opportunity Employer

Children's Minnesota is an equal-opportunity employer. We consider qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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