Collision Center Receptionist

Job Description

Job Description

I f you have a passion for cars and helping people, even if you have no prior experience in automotive repair, we want to hear from you! We're looking for a Collision Center Receptionist who is eager to learn and grow in a fast-paced environment.

As a vital member of our team, you will have the opportunity to work closely with our customers assisting them through the claims process and guiding them through the repair process.

At Abra Auto Body & Glass, we are primarily dedicated to delivering the best customer satisfaction and we're looking for someone who shares our values.

Job Responsibilities :

• Screen and route written, electronic mail and telephone calls, both internal & external
• Set appointments, open and manage repair orders, create invoices and close them
• Create and manage files in our estimating system
• Assist customers with questions throughout the repair process
• Assist with Accounts Payables and Receivables for the department
• Answer multiple phone lines in a courteous and professional manner
• Greet customers as they enter the collision center
• Assist with other administrative duties as needed

Requirements

• Strong verbal and communication skills
• Knowledge in MS Office Applications (Word, Excel, Outlook)
• Attention to detail
• Flexible hours
• Excellent phone etiquette and customer service skills
• Professional appearance a must
• Friendly and courtesy disposition

Competencies :

• Self-starter
• Provide exceptional customer service to both internal and external customers
• Effectively communicate and collaborate with fellow employees
• Ability to multi-task

Benefits Available :

• Health Insurance (Including Wellness Benefit)
• Dental and Vision Insurance
• Life Insurance
• 401(k) with company matching after one year of service
• Section 125 FLEX Account
• EAP - Employee Assistance Program through Avera
• Paid Vacation, Holiday, and Personal Time
• Discounts on vehicles, service & parts including immediate family members

Offers of employment are contingent upon successfully passing a background screening including a criminal background check and a review of motor vehicle records.