Information Technology Specialist 2 - Hourly - 9591

Information Technology Specialist 2 - Hourly - 9591

Join to apply for the Information Technology Specialist 2 - Hourly - 9591 role at NYS Office of Information Technology Services

The Information Technology Specialist 2 - Hourly - 9591 role at NYS Office of Information Technology Services is a great opportunity for a skilled IT professional.

NYS Office of Information Technology Services provided pay range

This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$32.00 / hr - $32.00 / hr

Description

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Duties Under the direction of an IT Architect 2 within Human Resources (HR), the Information Technology Specialist 2, SG 18, will be a member of the Human Resources technology team, which is responsible for the automation of new or existing HR systems and serving as the customer support team for these systems. Duties include, but are not limited to :

• Collaborate with stakeholders within HR and other departments to update and implement policies / procedures, change management, and testing of the systems.
• Implement assigned aspects of the Workday implementation, including the portal, workflow development, integrations, and user access and permissions management.
• Study the Workday knowledge base (Workday Community) and propose trainings for team members based on their role in the implementation.
• Coordinate the testing phase of application implementations, including drafting test plans, test conditions, and performing all necessary testing needed for the assigned task (functional, business cycle, integration, regression, sanity, performance, accessibility, and security).
• Propose and implement comprehensive Help Desk procedures to support the growing HR automation initiatives. This includes managing and resolving user-submitted tickets, addressing technical issues, maintaining documentation, and ensuring efficient and effective support for all HR automation tools and processes.
• Deliver training to individuals and groups on the various HR software systems and draft user reference materials in coordination with other team members.
• Identify, troubleshoot, and propose the necessary solutions to problems with the various systems.
• Create technical documentation for the systems for both data and integrations to aid in troubleshooting and maintain the documentation after enhancements are implemented.
• Participate in various projects, initiatives, and departmental work groups as assigned.

Experience Preferred qualifications :

Qualifications Minimum Qualifications Open Competitive : A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science. OR A bachelor's or higher-level degree in any field and one year of experience in information technology; OR 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology. OR Two years of professional experience in information technology.

Promotion : Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14. Transfer : Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.

Please Note

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and / or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including :

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

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