Manager 1, Technical Escalations Engineering US-East

We are Datadogs in-house product experts. The Technical Solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support demos and presentations. Youll be joining a team and company where you will be challenged but also will immediately witness your contributions to Datadog.

At Datadog we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What Youll Do :

• Manage develop coach and mentor a team of Technical Escalation Engineers who respond to client requests reproduce and troubleshoot issues and dive into Datadogs 400 integrations
• Act as the owner for your teams accountability and performance - partnering closely with upper management to facilitate performance reviews performance plans and any employee relations issues for your direct reports
• Ensure successful training and onboarding of new hires
• Guide the team through technical-training certificates and additional learning and development needs
• Build out documentation and knowledge base articles for a variety of technologies
• Drive projects or initiatives to improve team productivity process or procedure
• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are :

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth :

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Required Experience :

Manager

Key Skills

Hospitality Experience,Go,Management Experience,React,Redux,Node.js,AWS,Mechanical Engineering,Team Management,Leadership Experience,Mentoring,Distributed Systems

Employment Type : Full Time

Experience : years

Vacancy : 1