Director, Site Operations, NA

Director, Site Operations

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift. This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations. Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost-effective.

This role is based in our Santa-Clara, CA at our data center campus. The Director, Site Operations, leads the overall operations for one, or more, of our data center campuses and will directly lead a team of CFEs and / or manager-level positions. This position will collaborate with Reliability Engineering, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow / work order management, training plans, event management, customer communications, hiring and performance management of the overall team.

Our CFEs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the 'alpha' engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.

Essential Job Functions

Strategic Leadership & Oversight

• Provide overall leadership, direction, and accountability for day-to-day operations of the data center.
• Ensure alignment of site operations with corporate objectives, industry standards, and client SLAs.
• Establish long-term operational strategies that optimize uptime, safety, and efficiency.

Operational Excellence

Financial & Budget Management

Team Management & Development

Risk, Compliance, & Safety Management

Stakeholder & Client Engagement

KPI Reporting & Performance Management

Continuous Improvement & Innovation

Job Requirements

Education & Experience

Technical Skills

Leadership & Business Skills

Certifications (Preferred)

Other Requirements

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and / or move up to 25 pounds.

Additional Details