Director of Operations
Janie and Jack LLCSan Francisco, CA, US- Full-time
Job Description
Job Description
Iconic. Approachable. Connected. At Janie and Jack, these principles inspire everything we do. We set ourselves apart with outstanding quality and meticulous attention to detail - from our collections and customer care to the exceptional people we work with. Are you ready to be part of the Janie and Jack story?
About the Job
As the Director of Operations, you’ll be the driving force behind operational excellence across our specialty retail fleet. Reporting to the Head of Stores, you’ll oversee the store operations team, empower our store teams, and partner closely with Field Leadership and the Brand Support Center (BSC) to streamline and innovate processes, and uphold our premium brand promise at every customer touchpoint. Your leadership will ensure that Janie and Jack continues to deliver an outstanding in-store experience with each customer visit.
What you’ll do
Operational Leadership
- Own, develop, and evolve store operational strategies, tools, and field communication.
- Champion execution : Ensure in-store programs and processes are actionable, clear, and simple, enabling teams to focus on what matters most.
- Oversee store workload management, communication, and support functions ensuring teams receive timely, relevant support.
- Collaborate across leadership : Partner with Field Leadership (RMs, DMs, GMs) to align priorities and unlock opportunities.
Process & System Innovation
Payroll Management
People & Culture
Business Performance
Customer Experience
Who You Are
Why You’ll Love Working Here
The Product : Outstanding collections you’ll be proud to represent —plus, an irresistible employee discount. The People : Join a team known for our incredible talent, camaraderie, and support. The Experience—build a rewarding career with a respected children’s brand.
Let’s Talk Perks!
Actual starting pay for this role is determined by a wide array of factors including but not limited to qualifications, experience, relevant skills,, education, and geographic location. Employees are offered a variety of benefits to empower them with the resources and flexibility they need to enjoy success on the job and to live a healthy life. Full-time employees are eligible for medical insurance, dental insurance, vision insurance, health and dependent care FSA, life / ad&d insurance, short term and long term disability, commuter benefits, pet benefits, tuition reimbursement, paid time off and 401(k) including matching. All employees are eligible for employee discounts and EAP Resources. All regular, full-time Brand Support Center employees are eligible for the annual discretionary bonus plan.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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