Customer Support Specialist

At McSteen, we are more than just a land surveying company. We are stewards of the very ground where we build our lives and the community around us. Our purpose is clear : Securing the Land where we Live, Work, and Play. Through unwavering commitment to customer satisfaction and innovative solutions, we safeguard real estate, ensuring that every inch is accounted for with precision and care.

We are looking to add a Customer Support Specialist to our team to help manage our growing business across Ohio. We are looking to employ a motivated individual who is self-starting and wants to be a part of building the best customer service firm in the Surveying industry. This is a hybrid role based out of our Wickliffe, Ohio office. Hours are Monday - Friday, 9 : 00am - 5 : 00pm EST.

This role would work with our Senior Customer Support Specialist to field client questions, primarily via phone, but also by email. You would also cross train with our entire customer support team, including order processing and research. You will be working with our team of surveying professionals who are both dedicated and appreciated. We pride ourselves on the quality of our work - from our survey crews to our draftsman, our processing department to our sales staff - we recognize and appreciate our staff's professionalism.

We offer a great work environment. Perks you would enjoy while working here include :

• Participation in annual bonus pool
• Flexible work schedules
• Competitive pay
• Benefits
• Casual work environment

Essential Functions & Responsibilities :

Required Skills / Abilities :

Education and Experience :

Physical Requirements :

If you are looking for a career and not merely a job - where your ideas are valued and you can make a difference - we are looking for you! We have a great retention rate due to our flexible work environment and the comradery amongst our staff.

We are an equal opportunity employer and value diversity at our company. We do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws.