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Associate, Credit College Program Delivery, Events & Logistics Lead

Associate, Credit College Program Delivery, Events & Logistics Lead

Capital OneFalls Church, VA, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Associate, Credit College Program Delivery, Events & Logistics Lead

As one of Capital One's core learning portfolios, Credit College fuels our business through practical and immersive credit learning experiences. The target audience for Credit College is business and credit analysts at various levels who are seeking to develop their credit and judgment skills as well as adjacent job families looking to better navigate Capital One's credit culture. Our dedicated team works with a group of highly engaged partners to envision and deliver the future of Credit training at Capital One.

This events & logistics lead will partner closely with the program delivery leads to support the planning and delivery of engaging, well managed learning experience for several signature Credit College learning programs.

The ideal candidate for this position :

  • Has experience coordinating logistics for high-stake, high-visibility programs and events
  • Has excellent communication skills, including proven ability to collaborate with various levels in an organization
  • Is extremely organized and detail oriented, with the ability to problem-solve creatively and analytically in a fast-paced environment
  • Has experience managing calendars and scheduling
  • Is able to work both independently and within a team environment
  • Has excellent project management and event planning skills
  • Excels at managing details of a project while also understanding the larger picture, effectively prioritizing tasks with competing timelines
  • Has experience creating and managing timelines, budgets and catering needs
  • Is able to identify risks and issues and mitigate and / or escalate as needed
  • Is curious and eager to learn more about our core subject matter : How Capital One makes and manages risks in lending decisions

Key Responsibilities :

  • Provide white-glove customer service to learners
  • Assist in the delivery and execution of several in-person Credit College learning programs
  • Attend and support each program week (roughly 15 program weeks / year)
  • Partner with program leads to coordinate all program logistics, including but not limited to :
  • Maintaining program calendars and monitoring program mailbox
  • Scheduling prep sessions
  • Creating and managing surveys
  • Creating and updating retro decks
  • Booking meeting rooms and managing the relationship with Conference Services and EEP
  • Securing dinner / fun event reservations
  • Ordering meals and overseeing day of food and beverage delivery
  • Maintaining and tracking budget and submitted expenses
  • Updating run of shows
  • Drafting and sending communications
  • Partnering with external vendors to order swag and giveaways
  • Maintaining and ordering necessary supplies
  • Tracking participant registration and attendance
  • Partner with and support OE lead, including but not limited to :
  • Monitoring shared mailbox
  • Pulling data
  • Confirming presenters and aligning on scheduling
  • Basic Qualifications :

  • High School Diploma, GED, or equivalent certification
  • At least 1 year of experience working in Event & Logistics Management or Project Management
  • Preferred Qualifications :

  • Bachelor's degree
  • 1+ years of experience supporting the delivery of large scale learning programs
  • 1+ years of experience in learning event planning
  • Ability to quickly and effectively adapt to change
  • Proven problem solving and decision-making skills
  • Willingness to work flexible hours due to varying needs within the program
  • High degree of professionalism and integrity when interacting with all customer contacts
  • The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

    McLean, VA : $71,200 - $81,300 for Learning Associate

    Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

    Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

    This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

    Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

    For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

    Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

    Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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    Associate Credit • Falls Church, VA, US

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