Job Description
Job Description
Overview : We are seeking a reliable and detail-oriented Service Technician to support daily operations within our Service Department. This role involves troubleshooting and repairing equipment, managing service logistics, and delivering exceptional customer support. Work schedule is day shift M-F.
Key Responsibilities :
- Troubleshoot and repair mechanical and electrical equipment
- Prepare customer orders for shipment
- Manage service orders, including intake, processing, and updates on pricing, status, and shipping
- Handle inventory control, including tracking and ordering parts
- Respond to customer inquiries and provide updates on service, repairs, and maintenance
- Dispatch service requests to appropriate personnel
- Resolve or escalate customer complaints as needed
- Collaborate with internal departments to meet customer service needs
- Maintain compliance with FDA, SOPs
- Keep service area clean and organized
Required Skills & Qualifications :
High school diploma or equivalentStrong mechanical and electrical aptitudeBasic troubleshooting skills (training provided)Good judgment and decision-making skillsExcellent communication and customer service abilitiesDetail-oriented with strong organizational skillsAbility to multitask and manage time effectivelyProficient in Microsoft Office; CRM experience is a plusAble to lift up to 45 lbs; forklift training providedWillingness to operate material handling equipment (forklift, ramps, etc.)Friendly, professional phone mannerCompensation / Benefits
Starting annual salary 44-48K with opportunities for growth, Paid time off, paid company holidays, 401K, Vision, Dental, etc. available
We value responsible and motivated individuals who take pride in delivering high-quality service. If you're a team player with a strong work ethic and a passion for helping customers, we encourage you to apply.Equal Opportunity Employer (EOE)
Job Posted by ApplicantPro