Telecom Engineer IV (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Telecom Engineer IV in United States .

This role is ideal for an experienced telecommunications professional who thrives in a hands-on technical environment. You will manage and optimize complex telecom systems, supporting both contact center operations and enterprise infrastructure. The position involves collaborating with cross-functional teams, implementing cost-effective solutions, and ensuring system reliability, security, and performance. You will lead initiatives involving SIP trunking, call center technologies, and business continuity planning. The role offers an opportunity to innovate and improve telecom services while directly contributing to the efficiency and quality of organizational communications.

Accountabilities :

• Maintain and optimize telecommunication systems, including contact center infrastructure such as Five9 Virtual Call Center (VCC), Avaya CM / CMS, Avaya AEP, Oracle, SBCs, IVR, and call recording systems.
• Track telecom invoices, pricing, and billing while supporting Communications-as-a-Service (CaaS) platforms.
• Collaborate with network, server, and cross-functional teams to provision infrastructure and integrate telecom systems.
• Participate in telecom projects, new initiatives, and vendor interactions with carriers like AT&T, Century Link, and Masergy.
• Implement disaster recovery and business continuity plans, performing regular tests and updates.
• Monitor system performance continuously, identify inefficiencies, and implement optimization strategies.
• Establish quality assurance processes, including call monitoring, metric analysis, and coaching to enhance customer service.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes our AI-powered screening process designed to identify top talent efficiently and fairly :

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is complete, we share it directly with the company that owns the job opening. Final decisions and next steps, including interviews or additional assessments, are managed by their internal hiring team.

Thank you for your interest!

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