Customer Service / Dispatch Supervisor

Job Description

Job Description

Join Vander Hyde Mechanical as a Customer Service / Dispatch Supervisor!

Vander Hyde Mechanical has been proudly family-owned and operated in Grand Rapids for over 36 years. We've built a trusted reputation for exceptional service across electrical, HVAC, plumbing, and low-voltage systems - all driven by a team of experienced professionals. When you join Vander Hyde, you're part of a team that treats people right, celebrates hard work, and invests in your future.

The Customer Service Supervisor is responsible for overseeing the daily work of our CSRs and Dispatchers. This role ensures calls are answered promptly, service is scheduled efficiently, and customers receive an excellent experience from start to finish. The Supervisor also provides coaching, support, and training to the team while maintaining smooth day-to-day operations. In addition, this role collaborates with company leadership and field managers to keep the customer service department aligned with overall operational goals.

If you thrive in a fast-paced, problem-solving environment , love helping people , and enjoy keeping things organized and on track , this position may be the perfect fit.

Why Vander Hyde?

• Comprehensive Benefits : Our employees receive a free health insurance option, along with available coverage for dental and vision, and company-paid life insurance .
• Flexibility That Works for You : In addition to PTO, we offer unpaid time off - one of our most appreciated benefits
• Career Development : Ongoing training and advancement in a multi-trade environment
• Locally Owned, Family-Oriented : Over 36 years of success in West Michigan, built on trust, respect, and service
• Retirement Planning : 401(k) with a company match to help you build your future

Position : Customer Service / Dispatch Supervisor

Schedule : Monday through Friday, 8 : 00am - 5 : 00pm, on-site

Pay : $24.00 - 30.00 hourly, based on experience

Key Responsibilities :

What We're Looking For :

Discover more about Vander Hyde and what drives us at : https : / / www.vanderhyde.com / about -us. Join a team that values integrity, professionalism, and people. Take the next step in your career with Vander Hyde Mechanical today!