Operations assistant Jobs in Grand Rapids, MI

Essential Duties and Responsibilities :

• Manage a People Operations team by setting clear priorities, ensuring consistent service delivery, and using KPIs to drive accountability and continuous improvement.
• Monitor system performance, escalate issues as needed, and collaborate with internal teams and the third-party vendor to ensure timely resolution.
• Ensure the third-party vendor meets all SOW and SLA requirements related to accuracy, timeliness, and employee experience.
• Partner with internal stakeholders and the third-party vendor to ensure alignment, transparency, and smooth operational delivery.
• Support the implementation of regulatory changes impacting the leave and accommodations program, including updates to policies, documentation, and system configurations.
• Coordinate system and process changes with internal stakeholders and the vendor to ensure compliant and accurate execution-from idea generation and concept development through stakeholder alignment, planning, design, and delivery.
• Translate short- and long-term operational needs into scalable, strategic, and compliant solutions in partnership with internal teams and the vendor to achieve desired outcomes.
• Manage stakeholder communications with clarity and professionalism, ensuring expectations are set appropriately and issues are addressed proactively.
• Streamline internal workflows to improve the employee experience, support standardization and scalability, and optimize program delivery.

Minimum Requirements

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Experience managing or coordinating with third-party vendors
• Familiarity with leave and accommodations regulations and other relevant laws pertaining to the human resources function
• Experience supporting policy or system change initiatives
• Background in accommodation and leave administration or similar operational environments
• Strong knowledge of general human resources practices and procedures

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

87,000.00

Maximum Salary

110,000.00