Investor Services Representative

Investor Services Representative

Job Number : 3248915

3248915

Posting Date

Jun 5, 2024

Primary Location

Europe, Middle East, Africa-Ireland-Ireland-Dublin

Fund ServicesEmployment Type : Full TimeJob Level : Associate

Description

Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer.

Investor Services lies at the heart of this commitment.

Our close-knit Investor Services team is charged with providing a best in class service to both our clients and their investors.

The role of an Investor Services Representative is key to meeting this goal.

Responsibilities of an Investor Services Representative include :

• Delivery of services to clients against a pre-agreed service level agreement.
• Processing investor requests (wire changes) and investor trades (subscriptions, transfers, and redemptions) in a timely and accurate manner.
• Keeping line management appraised of operational issues in a timely manner.
• Ensure that procedures, policies, and processes are adhered to.
• Ensure client month-end deliverables are being met.

About Morgan Stanley

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic.

We can provide a superior foundation for building a professional career a place for people to learn, to achieve and grow.

A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

What will you be doing?

• Processing investor trades and requests in a timely and accurate manner including wire changes, subscriptions, transfers, and redemptions.
• Review investor trade documents and process accordingly emailing investors directly for any deficient documentation / information.
• Reconciliation of all cash transition accounts, completing source of funds on incoming subscription money and ensuring cash is in order to move to custody by business day one.
• Run and review investor related reporting as required.
• Gain an understanding of all funds across the team to provide coverage when required.
• Act as a primary contact point for fund investors ensuring all communication with investors must be professional and compliant with the Firm’s communication policies.
• Be an established point of contact for the client facing IS team, assisting with order related queries.
• Collaborate with internal departments such as legal, compliance, accounting to address client needs and resolve complex issues.
• Be an active participant in all meetings.
• Ensure an awareness of and adherence to the key TA controls at all times.
• Ensure client month-end deliverables are being met.
• Ensure that line management are made aware of any client or operational issues in a timely manner. This will include escalating for action as well as escalating for information.
• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk.
• Identifying system enhancements that reduce operational risk, create operational efficiency, or improve customer service.
• Work on projects / Ad-hoc tasks as required.

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Qualifications