Quality Assurance Specialist - Willis Towers

Quality Assurance Specialist

OneDigital Advanced Health is a rapidly growing health insurance company committed to excellence and client satisfaction. Our mission is to ensure every customer interaction reflects the highest ethical and compliance standards. We're seeking motivated individuals to join our team as Quality Assurance Specialists. This is a great opportunity to begin a meaningful career in a dynamic and supportive environment.

The Quality Assurance Specialist provides essential support to our sales operations by reviewing and evaluating sales calls to ensure compliance with internal policies and regulatory standards. This role requires strong attention to detail, excellent listening skills, and a commitment to accuracy. Although the workload can be high-volume, the position offers a rewarding experience as you'll play a key role in maintaining quality and compliance across the organization.

Key responsibilities include :

• Review and audit recorded sales calls to ensure adherence to compliance metrics and ethical guidelines.
• Learn the fundamentals of health insurance policies to assess accuracy and integrity in sales interactions.
• Conduct career-specific call audits and provide actionable feedback to sales agents.
• Audit and evaluate customer complaints for accuracy and resolution quality.
• Document audit results and communicate findings in accordance with established standards.
• Collaborate with team members and leadership to promote a culture of integrity, empathy, and service.
• Support continuous improvement initiatives within the Quality Assurance department.

Qualifications include :

This role is onsite Monday - Friday between the hours of 8am-5pm CST. Pay : $18 / hour. Bonus Potential : Up to $350 per month based on meeting or exceeding call review volume and grading accuracy goals.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their protected characteristics.

Thank you for your interest in joining the OneDigital team!