Solutions Engineer

The Opportunity

Otter is expanding its Solutions Engineering team to support the growing demands of our rapidly expanding enterprise customer base. This role is ideal for someone who is technically focused and also brings strong communication and collaboration skills. You will work closely with customers to translate complex requirements into scalable AI-driven technical solutions that address real-world enterprise challenges.

We are looking for a technically strong engineer who can both write production-quality code and collaborate directly with enterprise customers to build AI-powered solutions, large language models (LLMs), and intelligent automations that drive long-term success.

You will collaborate with teams across Product, Engineering, Data Science, Sales, and Customer Success to deliver enterprise-grade AI solutions that help our platform thrive in complex and varied customer environments. This includes designing and implementing API-based AI workflows, building custom ML-enabled integrations, and driving adoption of AI-first strategies that unlock measurable business value.

Your Impact

• Design and deliver scalable AI solutions for enterprise customers, including integrations, automation, AI agents, and cloud configurations.
• Develop production-ready code and scripts (Python preferred) to implement custom functionality, backend code, and reusable AI solution frameworks.
• Lead technical scoping and solution architecture, aligning customer needs with platform capabilities and infrastructure.
• Support the full onboarding and integration lifecycle, from pre-sales discovery to post-sale deployment and enablement.
• Serve as a trusted technical advisor to customers, bringing a tenacious problem-solving mindset with creativity to overcome complex business challenges.
• Engage with a wide range of stakeholders, including C-level executives, Product, and Engineering, to influence the product roadmap through customer insights and field feedback.
• Build repeatable playbooks and frameworks to scale delivery and promote best practices.
• Own technical troubleshooting and debugging, working directly with customer engineering teams.

We're Looking for Someone Who

Nice to Have

About Otter.ai

We are in the business of shaping the future of work. Our mission is to make conversations more valuable.

With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla.

Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are dedicated to inclusivity.

Salary range

Salary Range : $155,000 to $185,000 USD per year.

This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package.