Overview
Join to apply for the Casino Host (Horseshoe Bossier) Full Time role at Caesars Entertainment
Enhances the growth of gaming revenues through the development of our customer base. Maintains relationships with valued gaming guests and markets our gaming product to both established VIP guests and potential VIP guests. Supports Casino Marketing and Executive Hosts by meeting, greeting and assisting guests while they are on property.
General Requirements
- College degree preferred
- Two (2) to five (5) years host or player development experience in a major gaming operation of similar size and stature
- Minimum of two (2) years of guest services experience preferred
- Must have the ability to resolve stressful situations
- Must have exceptional guest service skills
- Experience in casino and or hotel environment preferred
- Bi-lingual a plus
- Proven track record of increasing gaming revenue through established customer base is a plus
- Must have strong telemarketing skills
- Computer literate in PCS, AS400 and Microsoft office preferred
- Must possess excellent interpersonal, communication, team-building and problem-solving skills
- Must be resourceful and highly motivated in seeking out new VIP opportunities
- Must be able to work effectively across all departments
- Must present a well-groomed, professional appearance
- Must be willing to adhere to all Louisiana gaming regulations and guidelines
- Must be willing to work any shift and any day when necessary
- Must be able to work extended hours during special events, including limited overnight travel
- Must have the ability to work flexible schedules, including nights, weekends and holidays
- Must be able to obtain a Louisiana Gaming license
Essential Job Functions
Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign programFollows all relevant policies and proceduresCommunicates with co-workers, Table and Slot team members, supervisors and guestsHosts special eventsArranges special services for guests related to level of playMeets and greets players on the casino floor and at special events and promotionsMakes informed decisions based on tracked customer playGreets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactionsProvides hands-on service for VIP guests that are coded to Executive Hosts and Player Development DirectorsEncourages repeat visitation from guests and drives additional tripsAttempts to develop guest play levels to the level of being assigned an Executive HostDemonstrates exceptional guest services to both internal and external customersRemains informed of competitive promotional methodsAbility to meet the attendance guidelines of the job and adhere to departmental and company policiesAbility to maintain confidentiality of VIP informationPerforms other duties as assigned by ManagementPhysical & Mental Demands
Must be able to move quickly around propertyMust be able to stand or sit for a long period of timeMust be able to bend, crouch, kneel, twist and work at a deskResponds to visual and aural cuesMust be able to work independently and be self-motivatedMust present a well-groomed appearanceMust have the manual dexterity to operate a computer and other necessary office equipmentWork Environment
Must be able to continuously maneuver around office and casinoMust be able to respond calmly and make rational decisions when handling guests' needsMust be able to tolerate areas containing secondhand smokeCAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.
Seniority level
Entry levelEmployment type
Full-timeJob function
Management and ManufacturingIndustries
HospitalityJ-18808-Ljbffr