Social Services Supervisor II - RUHS-PH-CCS

Social Services Supervisor II

RUHS - Public Health California Children's Services is seeking a dedicated and experienced Social Services Supervisor II to lead multidisciplinary teams supporting Enhanced Care Management (ECM) services. This role is responsible for supervising staffincluding Social Services Practitioners (SSPs), Public Health Nurses (PHNs), and Community Health Workers (CHWs)and ensuring high-quality care coordination for members enrolled in Medi-Cal managed care.

Key responsibilities include overseeing intake, assessment, and individualized care planning; facilitating case conferences with managed care plans and providers; auditing documentation for accuracy and compliance; and managing escalations and member grievances in real time. Additionally, the supervisor will coach staff, lead trainings, support authorization and payment work queues, and use data dashboards to monitor performance and prepare for audits.

On-site presence is required to support team coaching, ensure quality oversight, conduct confidential records reviews, and make timely operational decisions, with occasional field or partner meetings as needed.

The ideal candidate will hold an LCSW license (not required), have direct experience with CalAIM ECM and Medi-Cal managed care requirements, and demonstrate strong skills in supervision, performance management, and process improvement.

Proficiency in Epic, Microsoft 365, and managed care portals is essential. Candidates with a background in audit readiness, data-driven management, and leading multidisciplinary care teams will be most competitive.

Schedule : Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m.