Chatbot Developer

Location : Hybrid - 3x / week onsite in either Pittsburgh or Columbus

Duration : 6 month contract to hire

Pay Rate : $30-35 / hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

Must-Haves :

• Bachelor’s degree in computer science, mathematics, development, or related
• 3-5 years of experience in contact center IT development :
• inbound / outbound call routing, IVR, omni-channel concepts, and agent desktop applications
• Familiarity with CTI principles and experience integrating conversational platforms with telecommunications infrastructure or CRM systems
• Understanding of voicebot and chatbot design principles
• Experience with Cloud Platforms (AWS or Azure)

Nice-to-Have :

Day-to-Day :

Insight Global is seeking a Chatbot Developer to join an innovative team to design, build, and deploy next-generation Interactive Voice Agents (IVAs) and chatbots using industry-leading contact center platforms. You will be a key player in automating customer service interactions, driving efficiency, and enhancing the overall customer experience.

Key Responsibilities