Customer Service Representative

Job Description

Job Description

Description :

TR Miller Heating, Cooling, Plumbing and Electrical is a fast-growing company built on trust, and integrity. We’re more than a service provider – we're a team that genuinely cares about people. We are looking for Customer Service Representative (CSR) who shares our commitment to customer satisfaction and views this opportunity not just as a job but as a long-term career. Our CSR's responsible for answering inbound calls, scheduling service appointments, resolving customer concerns, and delivering a 5-star customer experience. CSRs serve as trusted professionals who demonstrate empathy, efficiency, and a commitment to excellence in every interaction.

Job Responsibilities :

• Handle an average of 100 inbound calls per day, accurately capturing customer information
• Schedule service appointments with technicians in a timely and efficient manner
• Gather and assess customer information to understand and address their needs
• Resolve customer inquiries with empathy, professionalism, and a focus on first-call resolution
• Accurately enter and maintain customer records in the CRM system
• Document call outcomes, service requests, and relevant customer notes promptly and thoroughly
• Participate in ongoing training sessions to support continuous learning and professional development
• Perform additional duties as assigned by the manager

Pay and Benefits :

About Us :

Requirements :

TR Miller is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities so that they can perform the essential job functions unless doing so would impose an undue hardship on the operation of the business.